Tag Archives: USCIS

USCIS Round Seven… “But I saw it with my own eyes!”

Round OneRound TwoRound ThreeRound FourRound FiveRound Six, Round Seven, Round Eight

Yesterday morning P and I woke up, got ready, and at 7:35 (I gave the USCIS office staff 5 minutes to get inside, take off their coats, get a cup of coffee and boot up their computers) I called the Lawrence USCIS Field Office.

When I called on Friday afternoon I heard a recording that stated their business hours were 7:30am-3:30pm Monday through Friday, so I figured that was why I got the recording (It was 3:31pm on Friday). However I got the same recording at 7:35 Monday morning. I slowed down and listened to the whole message and realized that it gave me 4 options: 1) if I had someone’s direct extension we could dial it and potentially reach a real human being, 2) if we had to schedule an appointment we could call the 1-800-misinformation number, 3) if we had information about something suspicious I could call a different number, or 4) if we don’t fit into any of these categories, tough luck.

After listening two or three times I realized that “Terry” from Friday afternoon did not give P a direct extension, so even though we had a phone number to this impenetrable office we were still stuck.

I wasn’t sure what to do, so in a stroke of crazed frustration/genius I said to P, “Let’s start dialing random extensions to see if we can get a real person.”

I first tried “0” for a potential operator (that works for some numbers) then I tried “1,” “11,” and “111” to see if that might get us into a phone tree, or perhaps give me an idea of the number of digits in an extension. After a few four digit combos I finally pressed “7654” and Hallelujah, the phone rang!

A man picked up the phone and said, “USCIS, how can I help you?”

What I probably should have done was ask for “Terry” from Friday, but instead I briefly launched into my story about how we had a Green Card interview scheduled for Oct 31st at 9am and we got a call at the very end of the day Friday October 28th saying that my husband’s immigration file had been “misplaced” and that our interview “might” have to be rescheduled.

“I’m not sure where this leaves us or what to do next!” I said, “We didn’t have an extension and got your number through random chance, but I was hoping you could help give us some insight.”

The man said he would check the system and put me on hold for five minutes. Then he came back on and said, “Our computers show that your husband’s immigration file was never at our office. The appointment will have to be rescheduled once we receive his file.”

Whoa, wait a minute, never in their office? I knew with 100% certainty that this was not true.

“But sir, I was at the Lawrence Office on October 11th with a different issue and I spoke to someone with my husband’s file. He had P’s file right in front of me, and we looked through it at the front desk together. I know it was there. I saw it with my own eyes.” (I kept repeating this last phrase, hoping it would make the man on the phone realize that his computer was wrong, but it probably just made me sound crazy.)

“I’m sorry ma’am, but our computers have no record of his file ever being here, I don’t know what to tell you.”

“But I know that’s wrong! I saw it with my own eyes!

He sighed and said, “I don’t know what to tell you, the computer says…”

“Okay… I understand that perhaps the file might not be there now, but it was there on October 11th. I just want to know maybe what happened to it. If it was sent back to the USCIS National Benefits Center, or if it has been misplaced within your office, or something.” I could tell I was starting to lose the guy on the phone, so I tried to think of every detail… “When I walked into the Lawrence office on October 11th, I went through the metal detector, and spoke to the woman with gray hair at the front desk and showed her the UPS tracking number sent to me by USCIS for what I thought was an envelope with an immigration document delivered erroneously to your office for my husband. The packaged was signed for by someone named O’Gorman. The front desk woman went and got that guy from the back, and he said the tracking number USCIS gave me was actually for a 15 pound box full of immigration files and he got a man who he described as the ‘Number 2 man in the office’ to come out and answer my questions. The ‘Number 2 man’ had my husband’s file with him and we looked at it together. If you find Mr. O’Gorman, or the ‘Number 2 man in the office’ I’m sure they will remember this incident since I think it’s relatively unusual. Do you know who the ‘Number 2 man in the office’ is?” I asked.

“No,” he said, “Can you describe him?”

“He was pretty non-descript. Medium height, brown hair, I don’t think he had a mustache, maybe glasses. I remember he had a small dark mark like an ‘x’ near his right thumb, like a tattoo or something, but maybe it was marker, I don’t know. That’s all I noticed about him was the mark on his right hand.”

“I don’t know anyone with a small tattoo on his hand.” He said.

“I don’t know his name!” I cursed myself for not asking him when I was there, or making note of more details, I pride myself on remember details. The more I tried to see his face, the more it looked blurry in my memory. “But find O’Gorman. I know his name, it was on the UPS tracking slip. He should be able to tell you.”

The guy told me to hold for a bit, and then he put me on hold—with cheesy elevator music in the background—for an hour.

Meanwhile P and I were getting ready. I was already late for work, and we debated between staying in the house and finishing the conversation (P’s vote—“What if they find it and we have to leave immediately for the interview?”) and heading out the door for work while still cradling my cell phone between my ear and my shoulder because the phone call wasn’t getting us anywhere and there was no point missing work if nothing would happen (my vote). As we started heading out the door I asked P to try and call Extension 7654 again  on his phone to see if someone would pick up the same line so we could figure out what was happening, but no one did.

When you are on hold for so long its tough, because you don’t know what is happening on the other end. I was simultaneously imagining a trio of high level staffers standing over the “on hold” phone having a serious conversation about the gravity of losing a file and brainstorming a solution, and  a bunch of staffers chatting “The Office” style around a water cooler with coffee mugs talking about the big snow storm over the weekend and giggling about Halloween costumes.

P and I got in the car and I dropped him at a coffee shop near his work while I borrowed his cell phone to try different extensions when he was inside buying tea (for him) and hot chocolate (for me). I started dialing numbers up and down from the extension that worked. No one was picking up the phone, although they were all ringing. Finally someone did pick up, a guy with an accent.

“Hello USCIS.”

“Hello, I’m sorry to bother you, I called an hour ago to extension 7654 with a question about our immigration interview that was set for today, but I have been on hold for an hour. Is there some way to know what is happening? Should I hang up? Could you check with that extension?”

The guy barked back at me, “We don’t answer immigration questions over the phone. You have to come to our office to find out information.”

“I understand.” I said, “But I have been on hold with your office for an hour. Someone was going to answer the question but disappeared…”

I said you have to come to our office. We do not answer questions over the phone!

“I understand but…”


He hung up on me! I wanted to cry again. I just wanted to know why I was on hold. Stupid bastards.

I hung up both P’s phone and my phone that had been listening to the same elevator music for an hour and cracked the crook in my neck.

P came back with my hot chocolate and I told him what happened. I said I’d keep calling the extension I had back every hour if I had to in order to figure out what was going on. P, always less emotional and considerably calmer than me, told me that we would sort it out, and not to worry. I dropped him and Sampson off at work and drove off toward my office.

We had a freak snow storm over the weekend that left 12 inches of snow, and knocked down a bunch of trees and tree branches. A fair chunk of the city was without power (ourselves included). As I drove across the city, it looked like a war zone. I dodged tree branches while dialing back the number and extension of the guy who had me on hold for an hour and left a message for him to call me back as soon he heard something (please, please!)

When I got in to the office my boss was curious to hear more about what had happened (being that we both work with USCIS as international student advisors). I explained and he chuckled saying, “It’s not funny, but you know, when you went to their office on October 11th I bet they pulled that box out of their normal processing queue and that’s why P’s file isn’t logged in to the computers, then when they put P’s file back, the box got wedged in a corner somewhere. I bet they have a bunch of files missing right now, because you messed up P’s file and all the others in the box too!”

“So do you think it is probably at the office?” I asked.

“I bet it is, they just don’t know where, and maybe they don’t realize they have it.”

Half an hour later P called saying he finally got back in touch with “Terry” from Friday and she said that they were trying to “track the package” and that it should be back in the office “in a few days.” P explained to her that he was having knee surgery on November 8th and the surgery was scheduled, in part, around the interview, and that if it was delayed too long it would be tough for him to come in with a cast, crutches, etc. He also explained that we called in the morning and were placed on hold for an hour.

“I’m terribly sorry that happened to you.” She said, “I don’t know why someone would put you on hold for an hour. And certainly, we can try to get you in before your surgery; you shouldn’t have to add that to your worries.”

I was getting ready to call back Mr. Extension 7654 when P called me back again, he said that “Terry” was able to (miraculously!) locate his file.

“You mean it was there the whole time?” I asked.

“I guess so.” He said, “They want us to come in today at 1pm for our interview.”

“Book it!” I said, and yelled out to my boss, “They found his file! I’m sorry I have to leave you, but we got to finish this!”

“I told you so!” my boss called back from the other room, “By all means go, let’s close the book on this issue.”

It was about 10:30 in the morning. I had to get home, get all the photocopies of our documents and application papers together, our passports, marriage certificate, wedding photos, anything that they could possibly ask for. I picked up P and off we drove for an hour to the Lawrence office…

And had we not been persistent pains-in-the-butt, our application might still be missing!

USCIS Round Five, a Document, another Photo Question, and a Departure…

Round OneRound TwoRound ThreeRound FourRound FiveRound Six, Round Seven, Round Eight

So for those of you following P’s USCIS document saga I’ve got good news… he should be departing any minute from Tribhuvan International Airport in KTM. To recap, click on the links above.

I last left you sobbing in my office and drinking a bottle of wine in Connecticut with friends for consolation after USCIS sent P’s documents to the wrong address, sent me the wrong tracking number, and delayed the process yet again. I was so upset, and unreasonable, I drove two hours south to R and S’s place for the night. Besides the obvious jetlag bringing tears to my eyes, I got stuck in a rut thinking about how each new document issuance from USCIS took at least 4-5 days, and the fastest document mailing to Nepal from the US was at least 4-5 days, so with their latest screw up we would probably have to change P’s return tickets again—at $200 a pop—with no definite end in sight. It felt like the document errors might continue on in an endless careless cycle, like the USCIS staffer was angry at me personally for involving congressional help, and wanted to see how many times he could eff with me until I totally lost it.

The morning after my “crazy freak out” I drove back up to my office in Massachusetts and was shocked to see an email from the congressional liaison. In her usual abbreviated style it said, “Hello, the UPS tracking # for package to [congressional liaison]/[congressman] [congressman’s office address] is: XXXXXXXXXXX for next day delivery.” It didn’t say anything else. I checked the tracking number and it was already on its way east from Missouri.

I’m not quite sure what the congressional liaison did or who she contacted or what she said but apparently it worked. There was no way that the documents that were “returned to sender” the day before had already made it back to the Missouri USCIS Service Center, so someone must have issued a new document on the spot and stuck it in the mail.

I certainly had my doubts that this round of documentation was actually going to work. I had been fooled three times before. So I waited patiently, and without getting my hopes up, until the following day, and checked the tracking number again. The website confirmed that the package was already on a truck for delivery in the correct city in Massachusetts. Well that’s a good start, I thought. At 10:20am I received a message from the congressional liaison’s blackberry that said, “Your documents are in my office, do you want to pick them up”—I tossed on my coat and fired back a message, “I’ll be there in ten minutes!” and ran out to my car.

She was in a meeting when I arrived at the office, but she saw me coming through the glass conference room window that faced the street. She greeted me in the hallway with her arms extended, a USCIS envelope in-hand. I hugged her and simultaneously ripped open the letter.

“That’s him, right? That’s his photo?” She asked.


“And all the information is correct?”

I quickly skimmed the letter, and everything seemed in order. I thanked her again, and again, and probably a third time too, then I was back out the door and in my car, heading back to my office to call P in KTM.

P was on google chat when I got back to the office. He had been tracking the package too and messaged me as soon as he saw the delivery confirmation:

10:34 AM P: says it’s delivered

[he had to wait patiently for me to get back from the congressman’s office]

11:04 AM me: It is
I have it in my hand
I’m scanning it to you now
I was just going to call you

P: all good?

11:05 AM me: looks it
your info
your picture
there are 2 copies

P: phew!

me: I’m sending one and keeping one just in case

P: which pic
the one we sent later [Round Three]

me: I’m not sure which picture
you are wearing glasses
so I guess the later one, right?

P was asking about the picture on the document. When we first sent off his Green Card application packet we both went to a local photographer to get passport sized photos. When I applied for my first passport in 2002 I was able to wear my glasses, and since I wear my glasses every day I don’t think I look like myself in photos where I don’t have my glasses on. I remember arguing a bit with the photographer about whether or not I could wear my glasses in my passport photo, which would have been my preference, but he refused to take pictures of either of us in glasses, so all our original photos were sans spectacles.

If you remember back to Round Three, the USCIS official in Missouri absolutely insisted that the ONLY way to fix the document problem [my photo on P’s paperwork] that they screwed up was to send a brand new hardcopy passport photo overnight mail to their office—even though they had six passport photos of P in his green card application sitting on this guy’s desk at the Service Center. As we were in Nepal, the only way to do this was to take a picture in KTM, send it digitally to a friend in Massachusetts who would have to print it at a store, then take it to the congressman’s office for additional paperwork, then FedEx it overnight to Missouri. With the time difference between Nepal and the US and the document mailing time, the whole process took about two or three days.

P: what??
i did not wear glasses in any photo?

me: you definitely have glasses on

11:07 AM P: i never sent a picture with glasses on
are you sure?

[I double checked my email, and the digital passport photo P took in KTM and we sent to our friend, was indeed, without his glasses.]

me: you’re right
it isn’t the later picture

P: i don’t have glasses on even in the first picture

me: but it is definitely you [in the photo]
I don’t know where they got this photo from then

11:08 AM P: how can they have a photo with glasses on?
does not make sense

me: did you take a photo for your biometrics [part of green card application–Round One] with glasses on?
I don’t know how it happened
but it’s here
so I’m not asking questions
I’m putting it in a DHL envelope and sending it now

[meanwhile I scanned him a copy of the document]

11:09 AM P: yah
don’t know how they go these pictures

me: did you have glasses on for biometrics?

P: maybe

11:10 AM me: so they probably got it from the system
when they screwed up the last time
I think they must have done an emergency reprint when the congressman’s office called super angry

P: think so

me: so sending the package through DHL the fastest method
you can track the package
once I have the tracking number I’ll give to you
11:11 AM alright

P: do they give us a time?

me: when we send documents to our students in China
it usually takes 4 days
so if it goes today
Thursday, Friday, Saturday, Monday, Tuesday, Wednesday
that’s 6 days
it should be enough

P: ok

When my boss got back from his student recruitment trip in Turkey and Greece he wanted to hear all about P’s document saga. Probably the most embarrassing and maddening part of this whole plot is that I work in the immigration field. I might not work with Green Card Applications and Advanced Parole Documents on a daily basis, but I’m at least used to the lingo, and the agencies, and I know the people to call, and who not to call (or at least the number I shouldn’t have called in Round Two). I know I submitted all my paperwork correctly, and other than the request for expediting, which is not totally unusual either, I know I followed all the correct protocol and procedures. And still USCIS messed with me. I’m kind of in shock… and I mentioned this in a comment on one of the previous posts, but I realize just how scary the entire immigration process can be—as an American we kind of take the process for granted. I can’t imagine what it is like for people who don’t know the system, or the correct forms and terms, or who to turn to for help. Not to mention those who struggle with English. No wonder the system is so messed up! I’ve certainly been humbled!

I received an email from the immigration attorney who was offering advice during this process. On November 15 USCIS is having a teleconference discussion on issuing I-765 and I-131 (work and travel) documents. He encouraged me to participate in the teleconference and explain my story. My boss was saying that, in the very least, I should write a complaint to the USCIS ombudsmen or to AILA (American Immigration Lawyer Association).

Meanwhile I have people telling me to keep my mouth shut so that P and I don’t get in trouble and P doesn’t get stuck without paperwork as retaliation or punishment. The US system isn’t supposed to work that way, but when the system fails you, you feel so powerless. My mother even called me after I posted a frustrated facebook message after the mailing mishap, “USCIS messed up again! I’m so angry I could literally shoot someone!” and said, “Take that down! You want to get in trouble?” While my grandmother said, “I know you came back from Nepal with most of the luggage, but make sure P has at least one suitcase, if he travels that far without baggage he will look so suspicious!”

A final comment about the photo—my boss said that once an applicant takes their biometrics photo, there is always a digital passport photo in the immigration system. When USCIS insisted that the only way to fix the problem was by sending a new hardcopy photo, the USCIS officer was wrong. I’d like to think that maybe he was mistaken or misinformed, but it could be that they were buying time, or stalling, or just being malicious. I don’t know. Unfortunately the congressional liaison didn’t realize this. So—if any of you are ever in a similar situation… don’t send them an overnight delivery hardcopy passport photo. Send the required photos with your application, but anything else beyond biometrics is unnecessary! The digital photos are in the system!

So anyway, this is where the story hopefully concludes (for now). I didn’t want to say anything until P received the document in the mail [happened on Monday KTM time] and was ready to depart, least the bad-luck-juju that has been following me acted up again. He should be here Thursday night baring any crazy issues at Boston Logan Airport.

Our Green Card interview is on October 31st at the same USCIS Lawrence Field Office I drove to in Round Four. Wish us luck!

USCIS Round Four… the Mailing Mishap…

Round OneRound TwoRound ThreeRound FourRound FiveRound Six, Round Seven, Round Eight

So I made the 30+ hour journey back from Nepal by myself last Saturday/Sunday. Thank you USCIS.

Luckily I befriended a nice Nepali researcher also traveling to Boston. He even mentioned that he had an American girlfriend and casually asked about how P introduced me to his family. I was going to mention my blog, but decided not to, and instead we chatted about family and our trips in various airports between KTM, Bahrain and London.

Unfortunately my university didn’t have off for Columbus Day so sixteen hours after walking off a plane I was sitting in my office chair, my eyes heavy with jetlag (at least by the afternoon).

The congressional liaison had sent me the UPS tracking number for P’s latest documents (I was told they were being sent to my apartment) and I could see they were waiting to be delivered on Tuesday (after Monday’s Federal holiday). Again I felt a false sense of relief, expecting to have the documents in-hand the following day.

On Tuesday morning I started feeling a bit anxious. Our apartment is notorious for package deliveries, since the UPS and FedEx men are unable to get in the door, they generally leave sticky notes asking for the package to be picked up after hours at an office location outside the city. I’d had to do this often when we were receiving wedding gifts, and was used to the drill of taking the notice and my ID to the pickup spot. But I started worrying that if the package was in P’s name, maybe they wouldn’t give it to me if the delivery man couldn’t drop the package at our mailbox, since I wasn’t P and didn’t have P’s ID.

I snuck out of work feigning that a meeting across campus was taking a lot longer than it really was, and I tried to track the UPS truck that made deliveries to our house. I chased three trucks within the general vicinity of our section of the city, none of which delivered to our street. I went back to our apartment and propped open the front door of the apartment complex and tried to sweet talk an old man that was sitting outside to make sure he would let the delivery guy in.

However, when I snuck back to my office and checked the UPS tracking it said the package had already been delivered: at 10:17am to “reception” and signed for by a person named “O’Gorman.” Since I was at our apartment at 10:17, and we have no “reception” and certainly no “O’Gorman” signing for packages, I started worrying even more. The website said it was delivered to “Lawrence, Massachusetts.”

“What the efff.” I said out loud.

I called UPS to further track the package and found out the rest of the mailing address was “2 Mill St, Lawrence MA.” What the hell was my package doing there?

A quick google search told me that “2 Mill St, Lawrence MA” was the USCIS Field Office in Lawrence MA, and since it was a government office, of course the telephone number for the office was nowhere to be found. Trust me, I spent half an hour looking for it online, and called two immigration attorneys to see if they had it on file. One of the attorneys even checked the AILA (American Immigration Lawyer Association) database to see if it was on record somewhere, which, with my ongoing luck, it wasn’t.

The office was at least an hour away. I grabbed my keys, and said to our administrative assistant, “I’m really sorry, I know I’m supposed to be at work, but I have to get this document. There is no phone number and the office closes at 4pm… I just have to drive there and get it in person. I’ll try to be fast.”

So I drove AN HOUR to this office, armed with copies of the UPS tracking number sent to me by the congressional liaison (who, in turn, had received it direct from the USCIS Service Center in Missouri). I walked in to reception asking for “O’Gorman” and showing the tracking receipts for my package. The front desk woman looked at me bewildered and went to the back to find “O’Gorman.”

A portly man with graying hair came out, looking equally confused when I showed him my tracking number and shared my story. He asked, “Do you have some sort of identification, or your husband’s alien number or something? I don’t even know if I can legally give you the contents of this package. That decision is above my pay grade ma’am.”

I didn’t like the sound of that.

So he went in back with my tracking number and five minutes later returned looking even more confused. “The package you have the tracking number for is a 15 pound box. Are you sure this is yours? What are you supposed to receive?”

Me: “A single sheet of paper with a travel authorization.”

“The box is filled with files ma’am. I’m really confused. Please wait here.”

“O’Gorman” disappeared into the back and reappeared five minutes later with “the Number 2 man at the office” who apparently could answer the questions above O’Gorman’s “pay grade.” Number 2 was carrying P’s thick immigration folder.

Number 2 also looked confused. I explained the situation—that I was looking for a package that had P’s Advanced Parole documentation, and that the tracking number (given to us direct from the issuing Service Center) said the package was delivered to this office. He opened the thick file and leafed through it, explaining that the Advanced Parole wasn’t there. “This is your husband’s file for your Green Card interview on October 31st. We don’t have his Advanced Parole, I’m sorry.”

Me: “How is that possible? Where is his document? Who can we call?”

He told me to sit and he would see what he could find out.

I sat for an hour. In the middle of my work day. When I should have been in my office helping students. Grrrr.

Just as I was starting to lose my patience and was about to get up and ask the reception lady to find “Number 2,”  he emerged from the back office: “I couldn’t find out anything. I hate to have you wait here indefinitely. Why don’t you head home and I’ll call you if I am able to contact anyone.” I gave him my cell phone number and name, hoping for the best but with very little expectation.

I drove an HOUR back home, holding on to the tiniest shred of hope that maybe the Missouri Service Center sent me the wrong tracking number and that maybe the package was in fact miraculously sitting in my mailbox. I checked the mail quickly, finding nothing. By now I had missed most of my work day and my lunch hour, I was still tired from jetlag, had driven more than 2 hours, and I had nothing to show for it. I stopped quickly to get a sandwich and drove back to my office.

There was a string of students waiting for me. So I started answering questions until my phone started ringing. On the other end was the congressional liaison.

“The documents were delivered. Do you have them?”

Me: “No. I drove all the way to Lawrence and his Advanced Parole wasn’t there. Just his immigration file for our Green Card interview.”

Cong. Liaison: “What! Are you kidding me?”

Me: “No. I could have sat down in that office and cried I was so frustrated.”

Cong. Liaison: “I probably would have cried too. Now I feel like they are messing with me.” [last time she had told me that USCIS was “too busy to mess with a specific individual.”] She told me she would try to sort out what happened, and in-between a few student appointments she called back two or three times with questions.

Around 4pm she called one last time and said, “So this is what I was able to find out. Apparently USCIS sent two packages to the Lawrence Field Office—the big box of immigration files for Green Card interviews and a separate envelope with P’s Advanced Parole. They sent us the wrong tracking number, but the envelope was still sent there. Since it was a government document, and the envelope was addressed to P but he does not work or reside at that address, the envelope was ‘returned to sender.’ Now it’s somewhere between Boston and Missouri.”


Something in me snapped. I’m not sure if it was the jetlag, or the budding head cold I’m developing from the weather getting chilly and rainy, or the utter and absolute frustration I felt in this entire ridiculous and agonizing process, but I literally snapped. Tears started streaming down my face. I made it off the phone before I started full on blubbering but it wasn’t much longer after that.

I grabbed my car keys, texted my friend R and told her I was coming over (a two hour drive to Connecticut) and told my co-worker, “I’m sorry I have to go home” then started sobbing in the middle of my office. Full on, barely coherent, hysterical crying. I couldn’t even tell my co-worker why. I just turned and walked out the door, red faced and wet.

On the way R’s husband S called me, and I was still hysterical on the phone, hiccupping and sobbing. He told me I had to go home, have a glass of water, and calm down before I could drive anywhere. “The worst thing you can do is drive when you are this upset. You don’t want to make matters worse. Stay there, and we will come to you.”

The last thing I wanted was him to drive two hours with his 8 months pregnant wife to my house, so I promised I’d sit for twenty minutes and call him back before I did anything.

I made it inside, drank a glass of water, then started stuffing pajamas and a change of clothes into my bag. I grabbed some dog food for Sampson, and a bottle of red wine from my cupboard, and sat for a few minutes to try and calm down. Five minutes later I was loading my dog in the car, and we were on the highway to Southern Connecticut.

I reached R and S’s house a little after 7pm, feeling tired from all the driving, and a little silly for freaking out earlier. As my friend D had pointed out—at least P was stuck in Nepal with his family. He wasn’t stranded somewhere random in the world, spending money on hotels and food. And I had to reason with myself— his travel authorization was approved, so even if it took eight tries for USCIS to get the right document at least we were just waiting on the document to arrive, not for approval for him to come back.

R and S cheered me up and distracted me for the night. S and I split the bottle of red wine, and we had Italian food for dinner. They encouraged me to think positively about the next document attempt.

USCIS Round Three… the Picture Mishap…

Round OneRound TwoRound ThreeRound FourRound FiveRound Six, Round Seven, Round Eight

After my two hour marathon with “1-800-misinformation” (highlighted in “Round Two” above), I was pretty sure nothing would be done, so I fired off a few more emails to our congressional liaison and the immigration lawyer who was helping with advice.

Once I was able to get back in touch with the congressional liaison, she tracked down a staffer at the Missouri Service Center that was in charge of processing P’s Advanced Parole application, and was able to get confirmation on a document re-print. After a series of late night telephone conversations she assured me she had spoken to the guy who was in charge of the paperwork printing in Missouri and that the paperwork had been mailed that day (Wednesday). P and I sighed a collective (premature) breath of relief.

Things settled down a little bit on the immigration front for a least a day or two… we were able to celebrate the bhoj party (post forthcoming), and relax knowing that P’s paperwork was on its way.

On Saturday our friend D sent us an email saying that P’s paperwork had arrived, but that there seemed to be another problem—that we should give him a call.

I could only imagine.

D: “This time they didn’t send a card but a paper. It says ‘I-512L, Authorization for Parole of an Alien Into the United States’ on the top…” he started.

“That sounds right!” I interjected.

D: “…Well, it has all of P’s information—name, alien number, date of birth, country of birth, address—but the weird thing is, at the bottom they have posted a photo, and I assume the photo should be of the person who the document is for, but it’s not P.”

Me: “What do you mean it’s not P?”

D: “It’s a picture of you.”

“Of ME? What do you mean of me? Can you scan us a copy?”

So our friend scanned us a copy and believe it or not, I’m pictured on the freaking document, making it invalid for re-entry for P, especially since the document states twice: “…allows a Customs and Border Protection Inspector at a port-of-entry to parole the named bearer, whose photograph appears hearon…”

What on earth were these people thinking?

I checked my notes on P’s whole green card application… P had to submit SIX photos of himself for various pieces of the application, I only submitted one—ONE—and it wasn’t even attached to any of the I-131 Advanced Parole application papers, yet that was the one that they decided to pick. I was furious. How careless… utterly utterly careless!

“How can they do this?” P’s dad asked while discussing the situation during a visit with other relatives, “I can’t believe an official of the US government could make such a stupid mistake.”

“Why not?” asked one of P’s feistier aunts, “Did you think Americans were infallible?”

“I might expect such a mistake from a Nepali official, but I thought Americans were supposed to be disciplined, more accountable.” P’s dad has always been a giant fan of the United States, and I could see his conflicted feelings twisted on his face, like a little kid who recently learned that his parents had been lying all these years about Santa Claus.

Again I had to connect with the congressional liaison in a series of late night telephone calls and emails.

“I feel like USCIS is trying to mess with us.” I told her.

“Trust me, USCIS is too busy to mess with you specifically.” She assured me and went on the inform us that the only solution to the problem was for P to send a hard copy passport photo overnight delivery to the Missouri Service Center to reprint his documents—even though it was their fault, AND they already had SIX photos of him in his application.

There is no such thing as “overnight delivery” in Nepal, and since we had taken all our passport photos with us to Nepal in case we needed them for anything (like my Nepali visa application), we had to use the power of technology to help us.

P and has dad went to a passport photographer’s shop at 7am and woke the poor guy up from his bed to snap a digital photo cropped to the correct proportions and saved it to a USB drive.

Then we emailed the photo to our friend D, who drove to a local drug store in the middle of the night to print the photo to deliver to the congressman’s office. Unfortunately the 24-hour drug store doesn’t have a 24-hour photo counter, and since our friend had to go to work too early in the morning to complete the photo printing and delivery he passed on the duty to another friend.

That friend had to take a taxi in the morning to the drug store, print the photo, take another taxi to the congressman’s office and deliver the photos, the congressional liaison filled out some paperwork and gave our friend the address that he had to overnight the paperwork and photo to in Missouri, then he had to take another taxi to the closest FedEx office and send off the photo.

USCIS had insisted that this was the ONLY way to solve the problem.

We waited three days for confirmation from the congressional liaison that P’s paperwork was reprinted and sent. I finally heard on Thursday (Dashami day) that his new documents were mailed.

This meant I would be coming home from Nepal alone. P’s tickets were rescheduled from October 8th to October 19th in the hope that a week and a half would give us enough time to get the correct documents and send them to Kathmandu.

Yep... that's me, on P's document.

USCIS Immigration Paperwork Frustrations, Round Two

Round OneRound TwoRound ThreeRound FourRound FiveRound Six, Round Seven, Round Eight

I think the universe decided to play a cruel joke on us since I had the gall to say in my last USCIS related post, “USCIS can make you want to tear your hair out, but sometimes things actually work out” Ha, ha, ha.

So P and I departed the US for Nepal last Friday with the understanding that P’s I-131 Advanced Parole travel documents had been approved by USCIS, that his authorization card had been printed, and was making its way to us through the mail. This allows P to travel outside the US while he has an application for Permanent Residence (Green Card) pending without worry that his application will be affected/abandoned due to his departure from the country.

On Sunday our friend D, who was charged with checking our mail for P’s USCIS documents while we were gone and Fedex-ing them to Nepal, sent me an email that said, “So I checked the mail…you received his Employment Authorization Card. I checked it to make sure that the name and DOB are correct. But I also found that it says ‘NOT VALID FOR REENTRY TO US’. Was it supposed to be like that? Please confirm.”

What the hell…

I figured he must be reading it wrong, there had to be Advanced Parole information on that freaking card after harassing our local congressman for nearly a month to get the paperwork properly processed. I asked our friend to send us a scan of the card, and it included those unfortunate words, “Not valid for re-entry to the US.”

So I quickly fired off an email to the congressional liaison who I had contacted before to expedite P’s Advanced Parole, as well as the immigration lawyer that I originally asked advice from, indicating I would call on Monday morning their time.

At 10am US time I called the congressional liaison, and of course she didn’t pick up the phone, so I left a message. I called the immigration lawyer’s office next, and was told he didn’t work on Mondays.

Next, out of desperation, I called the Customer Service Number on the USCIS website.

I wasn’t particularly enthusiastic to do this. My boss jokingly refers to that number as “1-800-miss-information” since the people who answer the phone have very limited details about any particular case. Generally the person who answers will ask for your case number and pretty much type the case number into the “check my status” section of the USCIS website (the same website that you just accessed to look up the USCIS Customer Service Number), and read the screen off to you. I can do that from Nepal myself for far cheaper than the 2 Nepali Rupees a minute it was going to cost me to call their 1-800 number.

When the computerized system answered the phone I tried to “Press 1 for English” but the system wasn’t recognizing the prompt from P’s dad’s cell phone. So I had to sit through the menu three times before finally being connected to the default Spanish language line. Once the agent picked up my held call he started introducing himself in Spanish. I had to stop him and explain, “I am calling from Nepal, the system is not registering the numbers I am pressing, I need to speak to someone about a problem with my husband’s Advance Parole document.”

He asked me for P’s case number, and like I expected, he probably typed this into USCIS.gov website and read to me what was on the screen, the same screen I too was looking at. I stopped him right there, explaining:

There is more to this issue than what the USCIS website is saying—

On September 14th I received an email from the [USCIS] Missouri Service Center, forwarded from our congressional representative, that stated that both my husband’s I-131 Advanced Parole and I-765 work authorization applications had been approved and that their authorizations were being printing and sent to us shortly.

It indicated in the email that a single card [known as a “combo card’] would be sent that had both the traditional I-765 (work authorization) information as well as a notification at the bottom of the card that says, ‘Serves as I-512 Advanced Parole.’

However after this email was sent, when we checked the USCIS website it only said the I-765 has been approved, and that the I-131 application was still pending. At the time we didn’t think much of this since we knew the Combo Cards came on an amended I-765 and figured this was the reason for the conflicting information on the USCIS website.

But we received an authorization card in the mail on Saturday, and it is only a traditional I-765 card that says ‘Not valid for re-entry to the US,’ not a combo card that includes his Advance Parole.

So does this mean there has been a mistake and USCIS sent us the wrong thing? Or is a second card coming? Has the I-131 even been approved, because we left the US with the understanding that his travel authorization had been approved.

The agent supposedly made notes in P’s record then said he had to forward my call to the regular customer service line for more information. While I was on hold waiting for the call to transfer, P’s dad’s phone ran out of credit and disconnected me.

After P’s dad added more credit I had to call back and start from scratch, again automatically connecting to the Spanish language line. After explaining that I had just called and was disconnected and that someone had made notes in my husband’s record (and because it is P’s application, not mine, I had to keep putting him on the phone to verify, “Yes, I’m P P and I am her husband, and she has permission to talk to you about my paperwork.”) the new agent said she still had to hear the issue, make notes and transfer me.

So I launched into my speech a second time.

And again, as I suspected, she had to transfer me to the main customer service line. I asked her if the next person will know about my situation, or would I have to explain again, and she said I would have to explain again.

I was put on hold for a good fifteen minutes (so now I’ve been calling the US long distance from KTM for about forty five minutes) before another woman picked up the phone. Added to the fact that I had to completely explain myself again, and put P on the phone for authorization to talk on his behalf, this woman also couldn’t hear me properly, saying the line was disturbed, but that she couldn’t give me a direct line to call her back. If I hung up and reconnected I would have to start from scratch again with the Spanish line. I pleaded with her that I was calling from Nepal, had already been on the phone 45 minutes, and couldn’t bare to start again, and started yelling into the phone so she could understand me.

After explaining everything in detail, she, of course, also had no additional information, and had to connect me to someone else who would “have more information on this specific case.” I was put on hold for about fifteen-twenty more minutes.

The next person I was connected to had an even harder time understanding me, causing me to have to yell louder into the phone (mind you it’s quite late in the evening in Nepal at this point). Again I had to explain the situation, and put P on the phone for authorization. Added to all of this, this particular agent was talking to me like I was a crazed idiot.

“Of course his I-131 was approved.” He chided.

ME: “But sir, we have conflicting information—from the service center and from USCIS.gov.”

“No, it’s approved.” He said curtly, “You should know, you already received his card.”

ME: “But we were sent the wrong card, it is only his work authorization—I-765—not his Advanced Parole.”

“Why do you think it is not also his Advanced Parole? It should be, the combo card has both authorizations.”

ME: “That is the problem, it is not a combo card.”

“How do you know?”

ME: “It says, ‘not authorized for re-entry to the US.’”

“It shouldn’t say that, it should say, ‘Serves as Advanced Parole’ Are you sure it doesn’t say that.”

ME: “It doesn’t say anything about Advanced Parole anywhere on the whole document, that’s the problem! [I then read the authorization card word for word] So are they sending another card or do we need to do something to have another card reissued?”

He put me on hold for another ten minutes before returning.

“If that is the case, USCIS will issue a new card by October 11, and if you do not receive anything call USCIS back. You will receive a notice in the mail to explain what to do. Is this all today ma’am?”

ME: “I’m not completely clear. Is there something I need to do to get the new card or is the card printing automatic?”

“You will receive a mailing, I suggest you wait for the mailing, and call us on October 11 if you do not receive anything.”

ME: “So sir, the card should arrive by the 11th or the instructions to get the card?”

“Wait until October 11th” he said, sounding increasingly more agitated as he went along until this last statement when he promptly hung up on me. I had been on the phone for almost two complete hours calling long distance from the other side of the world. The least this guy could do was wait until I understood.

The whole time P’s parents sat in the room with us, listening to the conversation and fretting that P’s documents were in grave jeopardy. While I was on hold, I would try to explain P’s situation to them.

So now we don’t know. Our friend D is still on USCIS paperwork lookout duty, but it is possible P won’t be able to come back with me now. He will be stuck in Nepal until the correct “combo card” is printed and sent.

Boo :(

The Ups and Downs of USCIS

Round OneRound TwoRound ThreeRound FourRound FiveRound Six, Round Seven, Round Eight

Sorry, I couldn’t help but leave with a teaser before. Lots of stuff going on in the AmericaNepali Household behind the scenes…

P and I had hoped to travel to Nepal before the end of 2011.

The debate before we got married was that we wanted to travel for Dashain, thinking it would be really nice to be with P’s grandfather for our first married Dashain and very special to take our first married tikka from him. However with the timeframes of green card applications and travel documents (called “advanced parole” which allows a green card petitioner to travel abroad while an application for permanent residence is still pending), we didn’t think there would be enough time between filing the paperwork after our July wedding, and the festival in early October. The alternative was to have a secret “court marriage” a month or two in advance so we could start the green card paperwork early, and our marriage certificate would reflect a different legal date than when we held the ceremonies with our friends and families. That seemed like too much trouble to travel for a festival, so we laid our plans to rest and figured we would try to travel around Christmas time when I had more time off from work, in the hopes that his immigration paperwork would be settled by then.

But then an unexpected research/presentation opportunity came up for P, and an organization asked him to come to Nepal (and would pay for a ticket!) near the end of September… a week before Dashain.

Immediately I called an immigration attorney colleague (the same who gave me advice about the green card application) and asked how I could expedite P’s advanced parole application. He recommended two thing: move up P’s biometrics appointment (originally scheduled by USCIS for August 29th), and contact our local congressperson to pressure USCIS to speed along the application.

The biometrics (photograph, fingerprint) was the first key, because that triggers the FBI background check on an applicant, and nothing starts on a green card/advanced parole application before that.

We sent P to the Boston USCIS office armed with an invitation letter from the organization in Kathmandu, some airline reservations, and his USCIS notice for his biometrics appointment on Aug 29th. With all these documents the Boston USCIS office allowed him to take his biometrics on Aug 16th, so we could get the ball rolling.

On Aug 19th I contacted my local congressman’s office and was connected with his staffer who works with immigration issues. She asked me to write a cover letter explaining the situation and to send a fax with all of our USCIS receipt notices, his biometrics document with processing stamp, letter of invitation from Nepali organization, and travel itinerary.

For the next three and a half weeks I either called or emailed her office every other day (and eventually every day) to check on the application status, most days with absolutely no response at all. It didn’t help that Hurricane Irene blew through and caused damaged to areas in the Congressman’s district, and a week and a half later remnants of another tropical storm caused flooding in our city (water nearly up to the bottom of my car on my way to work!). She told me at one point that Hurricane Irene was taking up most of their energies that week, which I interpreted as, “You are low priority lady. Your husband will just have to travel at another time.”

Last week I figured it was do-or-die week, and by Friday the only response I had from the congressional liaison was, “Your husband’s application is sitting on a supervisor’s desk at the [USCIS] Missouri Service Center.”

I think it was doubly (triply?) infuriating because I also work with USCIS as part of my international student advisor job, and I just couldn’t FATHAM why this woman couldn’t find out more information. Or maybe I was just frustrated because I knew my fate was in her hands and I couldn’t do anything to change it, and she seemed so “distracted.”

My boss said that USCIS doesn’t like people thinking that congressional intervention helps. I guess it is annoying when congressional representatives start bugging the USCIS processing centers with application expedition requests. I get that. “But,” my boss continued, “P’s application wouldn’t be ‘on a supervisor’s desk’ had you not contacted the congressional liaison. I  think it is a good sign.”

Monday I emailed—no updates.

Tuesday I called—no updates.

By Tuesday night I was finally loosing hope. I actually drafted a long desperate sounding letter to email directly to the congressman–and emailed it too–but my email bounced back since I had the address wrong. There were only ten days left until the proposed departure date. It just didn’t seem possible that his paperwork would come through.

Then Wednesday, mid-morning, I received an email from the congressional staffer I had been harassing for almost a month, “Case MSC______________, Form I-131 was approved on 9/14/11. The applicant should receive their card in 2-3 weeks from USCIS.”


I jumped clear out of my seat at work and practically yodeled I was so excited. I called P right away and he, of course, didn’t pick up the phone, so I sent him a google chat.

9:39 AM me: MERRRRR
9:40 AM P: ?
me: IT WAS APPROVED!!!!!!!!!!!!!!!!!!!!!!!!
P: what?
me: your advanced parole!!!!!!!!!!!!!!!!!
P: how do you know
9:41 AM me: [congressional staffer] just emailed me!!!!
P: forward the email???
can’t believe it
i had lost hope

So now we are buying tickets to go to Nepal next Friday.

Now, if you were following closely, you noticed that the congressional representative said, “document will be mailed in 2-3 weeks.” Yes, this could be a potential logistical hurdle.

Since P has been officially approved for advanced parole he can leave the country without incident, but he will not be able to re-enter unless he has his advanced parole document in hand. We are hoping this document will arrive before we depart, but I’m not necessarily expecting it to. We will give our mail key to our friend D who will be on the lookout for his documents and will Fedex to Nepal when they arrive. P might have to change his ticket if there is a delay in his documents, but at this point, we have to travel and hope for the best.

But the moral of the story is, USCIS can make you want to tear your hair out, but sometimes things actually work out. K-k-k-k-k-k-Kathmandu, here I come!